Carharttsalestore Customer Service Policy

• Primary Support Channel: Reach our team via email at [email protected] — we aim to respond to all inquiries within 24-48 business hours (excluding weekends and major holidays).

• Support Scope: We assist with order tracking, product questions (e.g., sizing for clothing, specs for appliances), Christmas sale details, return requests, and issue resolution (e.g., damaged items, missing shipments).

• Holiday Season Note: During November–December (our peak Christmas sale period), response times may be slightly extended — we appreciate your patience and will prioritize urgent matters (e.g., late gifts).

• Order Confirmation: You’ll receive an email confirmation immediately after placing an order. If you don’t see it within 1 hour, check your spam folder or contact us to verify.

• Shipping Times: Standard shipping takes 3-7 business days (U.S. only). For Christmas gifts, we recommend ordering by December 15 to ensure delivery by December 24 (subject to carrier delays). Express shipping options are available at checkout for last-minute orders.

• Shipping Issues: If your order is delayed, lost, or delivered damaged, contact us with your order number — we’ll work with our carrier to resolve it (e.g., resend items, process refunds) at no extra cost to you.

• Return Eligibility:

• Clothing: Must be unworn, unwashed, with original tags attached (excludes personalized items).

• Household Appliances: Must be unused, in original packaging, with all accessories (e.g., cords, manuals).

• All items: Must be returned within 30 days of delivery (extended to 45 days for items purchased between November 1–December 25, to accommodate holiday gifting).

• Return Process:

1. Email us at [email protected] with your order number and reason for return — we’ll send a pre-paid return label (U.S. only).

2. Package the item securely and ship it back.

3. Once we receive and inspect the item (3-5 business days), we’ll process your refund or exchange.

• Refund Timing: Refunds are credited to your original payment method within 5-7 business days of inspection. Sale items are eligible for full refunds (excluding shipping costs, unless the return is due to our error).

• Data Usage: We only use your information to process orders, provide customer service, and send updates about Christmas sales or new products (you can opt out of marketing emails at any time via the “unsubscribe” link in our emails).

• Security: Your payment information is encrypted via secure checkout systems — we never store full credit card details.

• Price Matching: We don’t offer price matching for Christmas sale items, as our discounts are already exclusive and time-limited.

• Product Accuracy: We strive to display accurate photos, descriptions, and specs for all items (e.g., clothing sizes, appliance features). If you receive an item that doesn’t match its listing, contact us — we’ll resolve it with a full refund or exchange.