Carharttsalestore Refund Policy

• Item Condition:

• Clothing: Must be unworn, unwashed, and free of any damage (e.g., stains, tears, odors) with all original tags, labels, and packaging intact. Customized or personalized clothing (e.g., monogrammed items) is non-refundable unless damaged or incorrect due to our error.

• Household Appliances: Must be unused, in original packaging, and include all accessories (e.g., cords, manuals, warranty cards) that came with the product. Appliances showing signs of use (e.g., scratches, wear on buttons) or missing parts are ineligible for refunds.

• Timeframe:

• Standard purchases (non-Christmas sale): Refund requests must be submitted within 30 days of delivery (as confirmed by the shipping carrier’s delivery date).

• Christmas sale purchases (items bought between November 1–December 25): We extend the refund window to 45 days from delivery to accommodate holiday gifting—this gives you extra time to return items that don’t meet your needs.

• Proof of Purchase: You must provide a valid order number (found in your order confirmation email) or a copy of your receipt when submitting a refund request.

1. Contact Customer Service: Email our team at [email protected] with the subject line “Refund Request – [Your Order Number]”. In the email, include:

• Your full name and contact information (matching the order details).

• Your order number.

• The name and quantity of the item(s) you want to refund.

• A clear reason for the refund (e.g., “item doesn’t fit”, “damaged during shipping”, “incorrect product received”).

• Optional: Photos of the item (especially for damaged or incorrect products) to help us process your request faster.

2. Receive Return Authorization: We’ll review your request within 24–48 business hours. If approved, we’ll send you a Return Authorization (RA) number and a pre-paid return shipping label (for U.S. orders only). For international orders, we’ll provide return instructions, but you may be responsible for return shipping costs (unless the refund is due to our error).

3. Ship the Item Back: Package the item(s) securely (we recommend using the original packaging if possible) and clearly mark the RA number on the outside of the package. Attach the pre-paid label (if provided) and ship the item to the address we specify in the return authorization email.

4. Track Your Return: Keep the shipping tracking number for your records—this lets you monitor when we receive the returned item.

• Inspection Period: We’ll inspect the item(s) within 3–5 business days of delivery to our warehouse to confirm they meet the refund eligibility criteria. If the item is damaged, incomplete, or doesn’t match the return request, we may contact you for additional information or deny the refund (we’ll explain the reason in writing).

• Refund Method: Refunds will be credited to your original payment method (e.g., credit card, PayPal) used to make the purchase. We cannot issue refunds to a different payment method unless required by law.

• Processing Time: After approval, refunds typically take 5–7 business days to appear in your account. The exact timing may vary depending on your bank or payment provider (some institutions may take up to 10 business days to process the credit).

• Refund Amount:

• For standard purchases: You’ll receive a full refund of the item’s purchase price (excluding original shipping costs, unless the refund is due to our error—e.g., we shipped the wrong item or the product was damaged before shipping).

• For Christmas sale purchases: Refunds are based on the sale price you paid (not the original retail price). Sale items are eligible for full refunds (again, excluding original shipping costs unless the issue is our fault).

• Customized or personalized items (e.g., monogrammed jackets, engraved appliances).

• Final sale items (marked as “Final Sale” on the product page—these are clearly labeled during checkout to avoid confusion, especially during Christmas sales).

• Used or damaged items (that were not damaged during shipping or by our error).

• Gift cards (we offer store credit for unused gift cards, but not cash refunds).

• Damaged or Defective Items: If you receive an item that is damaged, broken, or defective (e.g., a jacket with a tear, an appliance that doesn’t work), contact us within 7 days of delivery. We’ll cover all return shipping costs and process a full refund (including original shipping) or send you a replacement item—whichever you prefer.

• Incorrect Items: If we shipped you the wrong product (e.g., you ordered a size M jacket but received a size L), we’ll take full responsibility. We’ll send a pre-paid return label, process a full refund (or send the correct item), and cover all shipping costs.

• Lost or Delayed Returns: If your returned item is lost in transit, provide us with the tracking number—we’ll work with the shipping carrier to locate it. If the item is confirmed lost, we’ll process your refund without additional cost to you.